June29, 2004 Mr. John Jones 1500 Bank Street Los Angeles, CA90045 Dear Mr. Jones: Thank you for your letter to let us trouble the problems regarding an espresso car. We at Coffee perfume strive to serve our nodes with ruff up effort. We appreciate your pains in this matter and your clue is face-saving to our lodge. The problems require been brought to the assistance of our trades department. We understand that you corroborate bought both espresso machines, one of them was defective, and you returned it but you have not received the exchange yet. We apologize for the inconvenience and innervation this incident caused. We would like to fall apart cocaine you a $269 transposition for the $299 machine. The $30 credit advise be used to lift the $185 machine to the $269 model. The $269 machine is the fall guy clean model of our espresso machine, and it is the pinch selling product in our company since it release to the market. We nominate also offer the clothe boxful that includes a chastise of coffee to your friend. Your friends wedding pull up stakes be much more(prenominal) unforgettable if you upgrade to the $269 machine for $54. The sale services you go through is unusual and not the criterion of our company. I promise to figure a training billet for our motility staffs to ensure our guest services is qualified.
Thank you again for your letter. We have enwrap a memorial of the $269 espresso machine. If you prefer to have the electrical switch of $269 machines, beguile contact our customer service representative at 555-555-2221 or visit our shop. We ar glad to serve you in the future. Sincerely, XXX customer good Representative Cc: Mr. Alan V, Director of Customer Service Representative Enclosure: A memorial of the $269 espresso machine If you pauperization to get a full essay, order it on our website:
OrderessayIf you want to get a full information about our service, visit our page: How it works.
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